1. Scope and contact
This privacy policy explains how Coverden collects, uses, shares, and protects personal information through this website, including contact and assessment request forms. For website-related personal information, Coverden acts as the controller unless a separate written agreement says otherwise. For privacy questions or requests, contact info@coverden.io.
Do not submit classified information, regulated customer data, security credentials, government identifiers, payment data, health information, or other highly sensitive personal information through our website forms. If an engagement requires sensitive information, it should be handled under a separate written agreement and an approved secure channel.
2. Information we collect
Information you provide may include your name, work email, phone number, company, company website, company size, region, timeline, message content, and other details you choose to include when you contact us or request an assessment.
Technical information may include IP address, browser and device information, pages requested, referring page, date and time of access, form-submission metadata, and security or diagnostic logs generated by our hosting and form-processing providers.
We currently do not use third-party analytics cookies, advertising cookies, or cross-site behavioral advertising tools on this website. The site uses browser session storage to remember whether you dismissed the privacy notice during your browser session.
3. How we use information
We use personal information to respond to inquiries, evaluate requested services, schedule follow-up, operate and secure the website, prevent spam and abuse, maintain business records, improve the clarity and reliability of the site, and comply with legal obligations.
For visitors in the European Economic Area, United Kingdom, or Switzerland, our legal bases may include taking steps before entering into a contract, performing a contract, complying with legal obligations, and our legitimate interests in operating a secure business website, responding to business inquiries, and protecting our systems from abuse.
We do not use website inquiry data for solely automated decisions that produce legal or similarly significant effects.
4. How we share information
We may share information with service providers that host the website, process forms, deliver email, support security, provide professional advice, or help operate our business. We may also disclose information if required by law, to protect rights and safety, to investigate misuse, or in connection with a business transaction such as a merger, acquisition, financing, or sale of assets.
We do not sell personal information, and we do not share personal information for cross-context behavioral advertising.
5. Retention
We keep personal information only as long as reasonably needed for the purposes described in this policy, including responding to the inquiry, managing a business relationship, meeting legal or accounting requirements, resolving disputes, and maintaining security records. We then delete, de-identify, or archive it according to applicable requirements and operational needs.
6. Security
We use reasonable administrative, technical, and organizational safeguards designed to protect personal information. No website, transmission, or storage system can be guaranteed to be completely secure, so please avoid sending sensitive information through public website forms.
7. Your privacy rights
Depending on where you live, you may have rights to request access, correction, deletion, portability, restriction, or objection to certain processing of your personal information. You may also have the right to withdraw consent where processing is based on consent, opt out of sale or sharing where applicable, and avoid discrimination for exercising privacy rights.
To make a request, email info@coverden.io. We may need to verify your request before acting on it. If we deny a request, you may ask us to reconsider where applicable law provides an appeal right. If you are in the EEA, UK, or Switzerland, you may also have the right to lodge a complaint with your local data protection authority.
8. California notice
For California residents, the categories of personal information we may collect include identifiers, professional or company-related information, internet or network activity information, and the contents of messages you send us. We collect this information from you, your browser or device, and service providers, and we use it for the purposes described above.
We do not sell or share personal information as those terms are commonly used for cross-context behavioral advertising. We do not knowingly collect, sell, or share personal information of children under 16. We do not intentionally collect sensitive personal information through this website.
9. International transfers
We and our service providers may process information in the United States and other countries. Where required, we rely on appropriate safeguards for international transfers, such as contractual commitments or other transfer mechanisms available under applicable law.
10. Cookies, storage, and tracking
This website currently uses browser session storage to remember your privacy notice choice during your current session. We do not currently use Google Analytics, Google reCAPTCHA, advertising cookies, or profiling cookies. If our use of cookies or analytics changes, we will update this policy and provide any legally required notice or choice.
11. Third-party links and services
Our website may link to third-party websites or services that we do not control. Their privacy practices are governed by their own policies.
12. Children
This website is intended for business users and is not directed to children. We do not knowingly collect personal information from children.
13. Changes
We may update this policy from time to time. The updated version will be posted on this page with a revised date. Material changes may receive additional notice where required by law.
14. Complaints
If you have a privacy concern, contact us first at info@coverden.io so we can review and respond. This does not limit any non-waivable rights you may have under applicable law.